Return & Refund Information
Return Process
We offer a simple online returns process to get your return process as fast and efficiently as possible. If a return hasn't be requested online unfortunately we can't accept the return. Please follow the process and request a return link below.
Online Request
We will only accept returns which have been authorised online. You can do this through your online account here account returns. You can also get help from our online chat.
Print Label
Once requested you will be notified if the return request is accepted and you will receive a returns label with the appropriate address. You will need to organise the transport of the items back to the address on the address label.
Receipt
On arrival we will check the returns label has authorisation and perform an initial inspection to ensure the goods are not damaged. If accepted into the warehouse we will then perform a thorough inspection to ensure each item is in an unused and resellable condition within its original packaging.
14 day Refund
Following inspection the accepted items will be refunded onto the original payment method for the order within 14 working days of receiving the return and you will receive email notification confirming he return and refund.
Return & Refund FAQ's
All returns need to be requested online to ensure the return is authorised and you have been provided the correct returns label and address. Goods which arrive at any of our premises will be refused without the correct returns label and address.
The returned items will be inspected on arrival for any damage. Damaged items will be refused and only items in sound condition will be accepted.
Return & Refund PolicyDo you collect returns?
Unfortunately we do not currently offer a collection service for returns and you will need to arrange transport of the goods back to us yourself.
Do you have recommended carriers?
Unfortunately no we don't. We advise you do research in your local area of who would undertake the works in an effective way, alternatively you can transport the goods back yourself.
How long will it take to get my refund?
Once we have received your return we will inspect the goods and process the refund within 14 working days. Please then allow a further 5-7 for your bank to process the refund and return the money to your account. Remember we will automatically refund on the card you paid the original order with.
What should I do if my refund doesn't arrive?
If your refund doesn't arrive within 21 days please contact us ASAP. The fastest way to do this is using our chat function as we will capture the information required, including your return number, and respond in the fastest way.